Terms of Use and Conditions
Please read this Agreement carefully. The following terms and conditions apply when using our company's website, mobile application, products, and services. By accessing our website, using the services, purchasing products, or utilizing the mobile application, you agree to be bound by these terms and conditions (this "Agreement").
Furthermore, you confirm that all information provided to us is accurate and up-to-date. You will promptly inform us of any changes to the information you have supplied. You agree that we may use your information in accordance with the Privacy Policy set forth in this Agreement.
Additionally, you warrant that you have the legal right to use our services on your own behalf or on behalf of the beneficiary of the services.
Amend
Crazy-freight may establish and amend these terms and conditions from time to time without prior notice to you. Should any changes be made to these terms or their components, Crazy-freight will post an announcement on its website. The modifications will take effect immediately upon publication and will form an integral part of these terms.
By continuing to use any of Crazy-freight's services, you acknowledge that you have accepted the revised terms and conditions. In the event of any dispute or disagreement, the most recent version of the service agreement shall prevail.
Term
1. Policy Regarding Loss After Local Courier Handover:
Should a loss occur after the shipment has been collected by the local delivery partner (such as TOLL or AUSPOST), our company's liability is limited to a maximum compensation of AUD 100 per shipment, applicable only to the value of the lost items and does not include a refund of the paid freight charges. In cases of theft post-collection, the recipient is required to report the incident to the local police. Following the courier's pickup, our role is restricted to facilitating communication via email inquiry. The definitive proof of delivery and timeline must be verified through the official tracking system of the respective courier company.
2. Liability for Loss of Volumetric (CBM) Sea Freight Shipments:
In the event of loss or damage to goods charged on a per CBM basis, whether occurring in transit or within warehouse facilities, and upon verification and confirmation by our company, our liability shall be limited to compensation calculated at a rate of AUD 100 per CBM for the volume of the lost items only. This compensation expressly excludes any refund of paid freight charges.
3. Liability for Loss Prior to Local Courier Collection (Australia):
In the event of loss occurring before the goods are collected by the designated Australian local courier service, and upon our verification, our company's liability shall be limited to compensation calculated at a rate of AUD 5 per kilogram (KG) for the weight of the lost items only. This compensation is capped at this rate and expressly excludes any refund of paid freight charges.
4. Liability for Costs Arising from Customs Inspection:
If the shipment is selected for customs inspection, please cooperate by providing the required documents, such as the sales contract (English version) and proof of payment. All costs arising from delays due to failure to provide these documents promptly—including storage fees, inspection fees, or costs related to the disposal of goods due to insufficient documentation—will be reimbursed based on actual invoices.
5. Customer Liability and Disclaimer:
The Company shall not be held liable for any consequences, including but not limited to cargo detention or seizure, arising from the customer's provision of inaccurate declaration details, shipment of counterfeit goods, or inclusion of prohibited items. All costs, expenses, or losses incurred as a result thereof shall be solely borne by the customer. Furthermore, the Company reserves the right to seek any and all legal remedies available.
6. Liability for Customs Seizure:
The Company shall not be liable or provide any compensation for goods confiscated or destroyed by customs authorities. All resulting costs, losses, or liabilities arising from such seizure shall be the sole responsibility of the customer.
7. Liability for Fragile Items:
We shall not be held liable for any damage to fragile items. The customer assumes all risks and is responsible for obtaining adequate insurance and ensuring sufficient packing protection for such goods.
8. Acceptance of Goods and Claim Deadline:
The recipient shall inspect the goods upon delivery. Failure to report any discrepancies or damage promptly after signing for acceptance shall result in the delivery being deemed complete and satisfactory. No claims for compensation will be entertained thereafter.The fact of delivery shall be determined solely by the status shown on the courier's official website or by our company's signed proof of delivery document
9. Acknowledgment and Acceptance of Terms:
By proceeding with the shipment, you acknowledge that you have read, understood, and agreed to the above terms and conditions. You are responsible for assessing and bearing the associated risks accordingly.This agreement is designed to prevent unnecessary disputes. Crazy-Freight reserves the exclusive right to interpret these terms.